AI Agent Reduced Wait Times by 60% for a Multi-Specialty Hospital

Know Our Client 

A leading multi-specialty hospital offering comprehensive medical and surgical services, including cardiology, oncology, neurology, and orthopedics. With a strong commitment to accessible and affordable healthcare, the hospital continuously seeks innovative solutions to enhance patient experience and operational efficiency.

Industry

Healthcare

Business Type

Enterprise

Need a solution

Consult with experts
Right arrow

A Need for Change

Booking appointments was a frustrating experience for both patients and hospital staff. Long wait times on calls, scheduling errors, and double bookings made the process inefficient. Patients often had to wait 2-3 weeks for an appointment and even longer for certain specialties. Last-minute cancellations and no-shows added to the problem, leaving time slots unfilled and disrupting hospital operations. The hospital needed a better way to manage appointments while making the process easier for patients.

Softude’s Role

To address these challenges, we introduced an AI-powered Virtual Healthcare Agent, an intelligent assistant integrated into the hospital’s website to streamline appointment management. The AI agent allows patients to book, reschedule, or cancel appointments at their convenience, eliminating long wait times and reducing manual errors. It intelligently manages doctor availability, preventing double bookings and optimizing scheduling for better resource utilization. Additionally, it sends automated reminders and notifications to ensure patients don’t miss their appointments, significantly reducing no-shows and last-minute cancellations. By automating these routine tasks, the AI agent has also alleviated the workload of hospital staff, allowing them to focus on providing better patient care.

60%

Reduction in Booking Errors

45%

Fewer No-Shows

87%

Patient Satisfaction Score

Benefits in a Nutshell


Testimonial


quote image

Softude’s AI agent streamlined our scheduling, cutting wait times by 60% and reducing staff workload. Patients book easily, and our team can now focus more on care. It’s been a game-changer!

More Case Studies


home-services-02-1

AI-Driven Invoice Automation

A healthcare firm automated accounts payable with AI, achieving 70% faster processing and 25% increased efficiency.

Read more
home-services-02-1

AI-Powered Genetic Triage

A healthcare provider reduced patient wait times by 33% using AI-powered triage to prioritize high-risk cases and streamline genetic counseling.

Read more
home-services-02-1

Smart Dustbin Solution

Smart Dustbin Solution resolved waste overflow and high costs with real-time bin monitoring, optimized routes, and proactive maintenance.

Read more

Have a Project Idea?

Let's work together to bring your ideas to life and make a positive impact on your customers.
I Want to Connect
Let's Talk.