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Our client is a prominent global heavy-duty vehicle and equipment manufacturer. With a vast international presence, they operate production facilities across multiple countries and serve customers worldwide
The client faced challenges managing customer feedback from multiple channels like surveys, emails, social media, and websites. The feedback could have been more structured, making it hard to extract useful insights. They also struggled with inefficiencies in distributing surveys, lack of personalization, delays in sharing data, inaccurate predictions of customer churn, and difficulties in analyzing text-based feedback.
Softude developed an AI-powered customer satisfaction survey system that automates data collection, converts unstructured feedback into actionable insights, and helps in real-time evaluation of customer satisfaction. The solution addressed all the client's pain points, making their feedback process more efficient and insightful.
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The solution significantly reduced the manual effort required for survey distribution and data analysis.
Personalized surveys helped in targeting specific customer groups, leading to more meaningful interactions.
The system provided immediate access to actionable data, improving decision-making processes across departments.
Accurate churn predictions allowed for proactive customer retention strategies, reducing the loss of valuable customers.
We appreciated their attention to detail and how they took the time to understand our specific needs. Their support was top-notch, and they were always ready to help us refine the solution to fit our goals perfectly. It’s been a pleasure collaborating with them, and we’ve seen fantastic results thanks to their expertise and commitment.
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