Our client is a renowned Fortune Global 500 company. They manufacture heavy trucks, buses, and specialized vehicles, along with providing essential services like vehicle maintenance, parts supply, and digital solutions. With a vast global dealer network, the client is dedicated to improving transport operations and customer satisfaction through innovative services and solutions.
Our client faced considerable challenges in managing their sales operations. Their team was highly dependent on manual methods like Excel sheets for tracking sales data and email-based approvals which created inefficiencies. Limited real-time visibility into sales performance, delays in order processing, and a lack of data transparency underscored the need for automating their sales process.
Softude developed a customized sales management system to optimize the client’s sales workflow. It allows them to track RFP, fleet, schedule vehicle demo to the customers, and manage sales funnel to boost customer retention. Automating the sales approval process with our custom solution streamlined their direct inquiries and customer orders. Additionally, our solution improved their decisions and sales strategies with real-time analytics and reporting on their process.
The sales management system streamlined the approval process, enabling quicker deal closures and enhancing overall efficiency.
With real-time data analytics, the client could refine their sales strategies, leading to better targeting and improved performance.
Automation of customer inquiries and order processing allowed the sales team to respond more quickly, boosting customer satisfaction.
The system centralized customer and sales information, providing real-time insights and analytics that support informed decision-making and accurate sales forecasting.
Working with Softude has been a refreshing experience. Their team took the time to truly understand our challenges, bringing in the right expertise and a thoughtful approach that made a real difference. The implementation was seamless, and their support has been reliable at every step. It’s clear they’re invested in our success, and we’re grateful to have them as partners.
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